Support

If you need any help, please follow any of the following channels.

Support and Facilitation

If you need any help, please follow any of the following channels.

TeamDynamix Ticket

• Submit a support ticket through TeamDynamix​

  • ​Service requests. These include inquiries about accounts, projects and services

    • Request account

    • Seek consultation about teaching/research projects

    • Inquire about operations

    • Ask about documentation

  • ​Incident requests. These include any problems you encounter during any HPC operations

    • Inability to access the cluster or individual nodes

    • Inability to run calculations

    • Inability to access data

E-Mail

• If TeamDynamix is inaccessible, please email HPC support directly or

If seeking support about a problem via e-mail, it would be helpful to follow this format when possible:

• Description of the problem

• Actual steps to reproduce the problem

• How reproducible is the problem?

• <Version>-<Release number> of problem (if applicable)

• Additional Information

Contact Campus ServiceDesk

• Call the campus helpdesk at 853-953-3375 during these hours

  • Mon - Fri 7:30 AM - 10:00 PM

  • Sat - Sun 2:00 PM - 10:00 PM

• Or email the campus helpdesk or

Office Visit

• Stop by Bell Building, Room 520 during normal work hours (M-F, 8AM-5PM)

We recognize that there are a lot of hurdles that keep people from using HPC resources. We have experience facilitating research computing for experts and new users alike. So, please feel free to contact us and we will work to get you started.